You should do this, you should do that, but more importantly if you want your business to succeed:

1. Do not answer unrecognized phone calls

2. Do not e-mail first thing in the morning or last thing at night

3. Do not agree to meetings or calls with no clear agenda or end time

4. Do not let people ramble—forget “how’s it going?” and embrace “what’s up?”

5. Do not check e-mail constantly—“batch” and check at set times only

6. Do not over-communicate with low-profit, high-maintenance customers

7. Do not work more to fix overwhelm—prioritize

8. Do not carry a cellphone or iPhone 24/7, seven days a week—make evenings and/or Saturdays digital leash-free.

9. Do not expect work to fill a void that non-work relationships and activities should

10. Don’t sign up for eStudio